新闻

For ICT Manager Petra Hillaert, working at Guylian is more than a delightful culinary experience (although she does admit to having privileged access to Guylian’s chocolate supply!) Like all other organizations, Guylian – the Belgian chocolate manufacturer famous for its delicious chocolate seas shells – depends on a strong IT infrastructure to keep business operations running smoothly. For Petra, this requires maintaining organized procedures to keep track of the many service requests that come her way each day. Having mastered the ins-and-outs of SysAid’s Reports and Analysis Module, Petra is able to define and analyze important KPIs and pinpoint the specific issues that need special attention. Having established an efficient and precise means of evaluating all helpdesk activity with preconfigured reports, Petra can now more effectively resolve technical issues and provide a high quality support experience. More efficient processes, centralized access to data, and happier end-users – now that’s something to really savor!